Refund Policy

At Celestial Apparel, we strive to provide quality products and a great shopping experience. Please review our refund and exchange policy before making a purchase.

1. All Sales Are Final

• We do not offer refunds once an order has been placed. Please ensure your order is final before completing your purchase.
• Refunds will only be issued in cases where a product was accidentally oversold and cannot be fulfilled.

2. Strictly No Refunds or Exchanges for Sizing Issues

• We do not accept refunds or exchanges for fit issues. Example: If a ring does not fit, we cannot process an exchange.
• Please carefully check the size details before placing an order.

3. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 3 days of delivery at officialcelestialapparel@gmail.com with your order number and clear photos of the issue.
• We will review your case and determine if a replacement or refund is applicable.

4. Lost or Stolen Packages

• Celestial Apparel is not responsible for lost, stolen, or undelivered packages once they are handed to the carrier.
• If tracking states “delivered” but you haven’t received your package, please check with your local post office or neighbors before reaching out.

5. Incorrect or Incomplete Addresses

• We are not liable for orders lost due to incorrect or incomplete addresses provided at checkout.
• If a package is returned to us due to an incorrect address, the customer must pay for reshipment.

6. How to Request Assistance

• For refund or exchange inquiries, please email us at officialcelestialapparel@gmail.com with your order details.
• We assess issues on a case-by-case basis and will do our best to assist you.

By placing an order with Celestial Apparel, you agree to this Refund & Exchange Policy. Thank you for your support and understanding!